Purpose of the Terms

These Terms and Conditions of Sale define the rules applicable to the sale of our services, including guided tours, cultural activities, tourist tours and other services offered on the website.

Booking & confirmation

Bookings may be made directly through the website or by contacting our team.

In order for a booking to be confirmed, you must provide all information required and make the corresponding payment in accordance with the applicable terms.

A written confirmation, by email or other document, will be sent to you.

Prices

All prices are stated in euros and include applicable taxes.

Prices may be changed at any time. However, any price modification will not affect bookings that have already been confirmed.

Payment

Payment may be made by credit or debit card or by any other payment method offered on the website.

Full payment or a deposit may be required depending on the type of service booked.

A booking is considered confirmed only once the required payment has been received.

Cancellation & refunds

Cancellation and refund conditions depend on the type of service booked.

In the event of cancellation by the customer, fees may apply depending on the time remaining before the date of the service.

If Des Histoires & Des Arts cancels a service, you will receive a full refund or an alternative solution may be offered.

Changes to the service

We reserve the right to modify certain aspects of a service, including schedules, programmes or guides, for reasons beyond our control.

Such reasons may include weather conditions, local restrictions or other circumstances affecting the organisation of the service.

Where necessary, we will offer an alternative solution or a refund.

Liability

We make every effort to ensure that our services are provided in the best possible conditions.

However, Des Histoires & Des Arts cannot be held liable in cases of force majeure or for unforeseen behaviour or actions by third parties.

Participants must comply with all safety rules and follow the instructions provided by our guides or service providers.

Personal data

Personal data collected during bookings is processed in accordance with our Privacy Policy.

This information is used for the management of your booking and for communications relating to the services you have booked.

Intellectual property

All content relating to our services, including texts, photographs, videos and documents, is protected by copyright and remains the property of Des Histoires & Des Arts or its partners.

Any unauthorised use, reproduction, distribution or exploitation of this content is prohibited.

Disputes & applicable law

These Terms and Conditions of Sale are governed by French law.

Any dispute relating to the sale or performance of services shall be subject to the jurisdiction of the competent French courts, except where mandatory legal provisions provide otherwise.